Refund policy
Exchange/Returns:
♥ We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
♥ To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
♥ All opened/used items are FINAL SALE. We will only accept an unopened/unused item for exchange if the incorrect item is received. Returns are accepted on unopened items in original sealed packaging and unused condition within 7 days of receipt.
♥ Shipping & processing charges cannot be refunded. Returns made with prepaid return label will have $7 deducted from the total refund.
To start a return, you can contact us at info@kawaiilovebeauty.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@kawaiilovebeauty.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Items pass quality assurance and are normally free from factory defects, but for the very rare batch occurrence, please inspect items received for defects before opening and alert us within 7 days of receipt. Lenses in particular are very delicate and should be handled with care to prevent tearing or other damage to them. We will not accept a return/exchange if the item has already been opened and after the 7 day time period.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Opened or used items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Request to change shipping address:
For in stock items, we ship your orders out very quickly, so we are unable to redirect orders once items have been dispatched. Please verify your shipping address is correct before placing your order. If you need to change your shipping address, although we cannot guarantee it will be honored, please notify us within 1 hour after placing your order and make your request by replying to your order confirmation email or using our contact form.
Package left unclaimed or Invalid shipping address:
We will automatically cancel and reimburse your order minus the shipping & processing charge upon receiving the return package.
Package refused or returned to sender (customer-initiated):
We will refund the charge for the items minus the original shipping & processing charge upon receiving the return package. If there are additional charges associated with refusing and returning the package (i.e. using UPS package intercept/return service), these will also be deducted from the final refund.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. We are unable to refund original shipping fees, except in the case of wrong item received. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kawaiilovebeauty.com.