Shipping & Returns

Shipping:

♥ Orders consisting of only IN-STOCK items will be shipped out within 24-48 hours (business days) of receipt of payment. Total delivery time after the order is dispatched with Standard Shipping method is 3-6 business days (Monday-Friday, excluding holidays) for USA, 4-8 business days for Canada, and 6-10 business days for all other countries.

♥ For COMBINED ORDERS (Pre-Order with In-Stock items), all items will ship along with the Pre-order items. Please place separate orders if you would like your In-Stock items to ship immediately.

 

Out of Stock:

In the event that your order is out of stock, you will be notified by e-mail within 1-2 business days. You can then choose to cancel your order, or choose another item.

 

Exchange/Returns:

All items are final sale. We will only accept an item for exchange if the incorrect item is received.

♥ Please inspect items received for defects before opening and alert us within 7 days of receipt. We will not accept an return/exchange if the item has already been opened and after this time period.

♥ Shipping & processing charges cannot be refunded. Returns made with prepaid return label will have $5 deducted from the total refund.

 

Request to change shipping address:

For in stock items, we ship your orders out very quickly, so we are unable to redirect orders once items have been dispatched. Please verify your shipping address is correct before placing your order. If you need to change your shipping address, although we cannot guarantee it will be honored, please notify us as soon as possible and make your request by using our contact form.

 

Package left unclaimed or Invalid shipping address:

If your package returns to us with the reason of:
• Addressee not found • Package left unclaimed • Invalid shipping address

We will automatically cancel and reimburse your order minus the shipping & processing charge upon receiving the return package.

 

Package refused or returned to sender (customer-initiated):

We will refund the charge for the items minus the original shipping & processing charge upon receiving the return package. If there are additional charges associated with refusing and returning the package (i.e. using UPS package intercept/return service), these will also be deducted from the final refund.